Effective Date: March 24, 2025
Thank you for shopping with DJ Chad. We want you to be completely satisfied with your purchase, and our refund policy is designed to ensure that you are confident in your purchase and feel supported if any issues arise.
Please review our refund policy below to understand your rights and responsibilities regarding purchases made on our website.
1. Digital Music Purchases
As all digital music productions (including tracks, remixes, and music downloads) are made available immediately after purchase, we do not offer refunds on digital products. Once a purchase has been completed and the music is delivered, it is considered final.
However, if there is a technical issue with your download or access, please contact us within 7 days of purchase, and we will work to resolve the issue promptly by providing a replacement or a technical solution.
2. Booking Requests and Events
For bookings related to DJ Chad’s performances, we understand that event plans can change. If you need to cancel or reschedule a booking, please note the following:
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Cancellations: If a booking is canceled within 7 days of the event date, a 50% refund will be issued. Cancellations made less than 7 days before the event are non-refundable.
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Rescheduling: We can accommodate rescheduling requests up to 14 days before the event. Any changes made after this period may incur additional fees or be subject to the cancellation terms.
If DJ Chad is unable to attend the event due to unforeseen circumstances (e.g., illness, emergencies, travel issues), a full refund will be provided for the booking fee.
3. General Conditions
Refunds will be issued to the original payment method used for the purchase. Please note that the refund process may take up to 7-10 business days, depending on your payment provider.
4. How to Request a Refund
If you believe you are entitled to a refund under the conditions outlined above, please contact us via the following methods:
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Email: dj.chad.paris@gmail.com
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Phone: +33 6 79 99 68 60
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Contact Form: [Insert link to contact form, if applicable]
When requesting a refund, please provide the following details:
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Order number
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Date of purchase
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Reason for the refund request
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Any supporting documentation (e.g., proof of purchase, event booking details)
5. Exceptions
Please note that refunds cannot be processed for the following situations:
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If the digital product has been downloaded, streamed, or accessed.
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If the event has already occurred.
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If a request is made outside of the refund period specified (7 days for digital products, 7-14 days for event bookings).
6. Changes to This Refund Policy
We reserve the right to update or modify our refund policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We recommend reviewing this policy periodically to stay informed about our refund terms.
7. Contact Us
If you have any questions or concerns regarding our refund policy or need to initiate a refund request, please don’t hesitate to reach out:
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Email: dj.chad.paris@gmail.com
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Phone: +33 6 79 99 68 60
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Mail: Info@dj-chad.com